Frequently Asked Questions

Ordering

1. How do I place an order?

To place an order, browse our catalog, select the products you want, and add them to your cart. Once you're ready, click the cart icon and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. Can I modify or cancel my order after it’s been placed?

Once an order is placed, it is immediately processed for shipping. If you need to make changes, please contact our customer service team as soon as possible. We cannot guarantee changes or cancellations after the order has been processed.

Shipping

3. Where do you ship to?

We offer worldwide shipping. Shipping times and costs vary depending on the destination.

4. How long does shipping take?

For information concerning our shipping times, please visit our Shipping & Handling page.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your order.

Products

6. Are your products authentic?

Yes, all of our products are 100% authentic and sourced from reputable suppliers.

7. What if a product is out of stock?

If a product is out of stock, you can sign up for notifications on the product page to be alerted when it is back in stock.

8. Do you offer product warranties?

Product warranties vary depending on the manufacturer. Please check the product description for warranty information or contact our customer service team for details.

Payments

9. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely through Shopify's payment gateway.

10. Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information through Shopify's secure checkout process.

Returns and Refunds

11. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To initiate a return, please contact our customer service team.

12. How do I return an item?

To return an item, please contact our customer service team with your order number and reason for return. We will provide you with return instructions.

13. When will I receive my refund?

Once we receive and inspect your return, we will process your refund. Please allow 5-10 business days for the refund to appear on your original payment method.

Customer Service

14. How can I contact customer service?

You can reach our customer service team via email at support@proedgesports.com or through our contact form on the website. We aim to respond within 24-48 hours.

15. What are your customer service hours?

Our customer service team is available Monday to Friday, 9 AM - 5 PM (EST).

Additional Information

16. Do you offer discounts or promotions?

Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter to stay updated on our latest offers.

17. Can I sign up for a newsletter?

Yes, you can sign up for our newsletter at the bottom of our homepage to receive updates on new products, promotions, and more.

18. Is there a mobile app available for shopping?

Currently, we do not have a dedicated mobile app, but our website is fully optimized for mobile browsing and shopping.

19. Can I create an account on your website?

Yes, creating an account allows you to track orders, save shipping addresses, and manage your wishlist. You can create an account by clicking the 'Account' icon at the top right corner of the website.